ORDERS CANNOT BE CANCELLED ONCE THE ORDER HAS BEEN PROPAGATED. Returns of grower supplies can be accepted only WITHIN 30 DAYS of delivery, and only after receiving a return authorization by calling 800-845-3366. Returns other than those for defective merchandise or error in filling your order will be subject to our inspection for damages, and you will be charged a 20% restocking fee plus any freight charges incurred. Because we have no control over the environment to which seed, plants, or bulbs may be subjected after leaving our premises, returns of such merchandise will NOT be accepted for any reason except error on our part in processing your order. In case of loss or damage, you must notify Park Seed® Wholesale within 48 hours of delivery. We will file a claim
on your behalf but ask you to take the following steps:
- DO NOT REFUSE THE SHIPMENT (This will void both Park’s and the customer’s right to make the claim against the carrier for any damage).
- Inspect the shipment in the presence of the carrier’s agent. Count all items in the shipment when unloading. Note all shortages or damages on all copies of the receipt you sign. Have the carrier’s agent sign the papers.
- If carton is opened, resealed, or damaged in any way, note this on all copies of the receipt you sign.
- Accept goods.
- Save all packing materials and damaged goods. Contact Park Seed® Wholesale within 48 hours of delivery. Your claim will be filed by Park Seed® Wholesale directly, or by the shipper as directed by Park Seed® Wholesale. Once the claim has been
filed, the carrier may contact you requesting an inspection of the goods and the packing materials, or they may pick up the damaged goods.
- Retain all original copies of the Bill of Lading, original Paid freight bill, original invoice and packing slip, and a copy of the carrier’s delivery receipt with notes and inspection report, if applicable.
- Be sure to contact Park Seed® Wholesale within 48 hours of delivery.
- SUPPLY PICTURES OF DAMAGED GOODS.